Archive

Exciting times for internet retailing, says founder of ChemistDirect.co.uk

The eagerly awaited first report from the Government’s Digital Inclusion team, just published, makes interesting reading. These government backed reports seldom offer anything of note.

Why the Consumer Forum?

There are a number times I have read reviews on servicing and helping the consumer and invariably it is having a go at business. I know sometimes it is hard to get everything right but on the whole I hope that businesses realise it is in their best interest to ‘love the customer’ and build your business around [...]

From Fashion to Farming – Roger Saul shares his thoughts on great customer service

From Fashion to Farming (Handbags to Muesli?) in one Easy Jump…. Entrepreneur and Founder of Mulberry, Charlton House Hotel and Sharpham Park – Roger Saul starts his ball rolling on customer service…..

Innovative Brands to Focus on the Consumer

The Consumer Forum, a partnership of like-minded companies focused on the consumer experience, is launching on Tuesday 27th October.

A Suit That Fits.com committed to delivering great customer service

Being a member of consumer forum is so important to us. The suit design really is in the hands of the A Suit That Fits.com customer. Therefore, their needs are at the heart of our business.

Consumer Forum

The Consumer Forum is a unique stakeholder group, the only membership organisation that promotes and celebrates excellence in customer relations and the benefits of building businesses around what the customer wants.

Get involved

We’d like you to register and follow specific consumer panel discussions, blog topics or surveys. This will enable further and more specific feedback on services, products and future events.