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A happy Waitrose customer gets heard
A quick blog-ette to share an example of great customer empowerment that we came across this week.
Lessons in Good Customer service
Last week Ella’s Kitchen won the coveted Customer Excellence Award at the 2009 Growing Business Awards. We are humbled and delighted to win - a very public recognition of the focus and exceptional efforts we place in over delivering on our customers’ expectations.
Be savvy and safe when shopping online this Christmas
The Met police have been busy. It has just emerged their ‘Police e-Crime Unit’ has identified and shut down more than a thousand scam websites - offering everything from designer goods to jewellery and electronic items - and sending thousands of poor unsuspecting customers counterfeit goods…..
Paul Lindley: Kids are Consumers too!
I am very proud that my team and I have built a successful business by putting our consumers at the heart of everything we do. Nothing unusual there – it’s what all good companies should do. Our difference however, is that as well as their parents, our consumers are children. We quite deliberately aim to [...]
Consumer Forum Members Win Big at the Growing Business Awards
30 November 2009: The Consumer Forum, a partnership of like-minded companies focused on the consumer experience, is celebrating today after no less than three members won prestigious Growing Business Awards.
