About us
Who we are...
We are a unique stakeholder group, the only membership organisation that promotes and celebrates excellence in customer relations and the benefits of building businesses around customer requirements.
What we do...
The Consumer Forum has been created to promote the value of consumer-centric businesses via a concerted campaign aimed at customers, the Government, the media and other key influencers.
How you benefit...
Members share best practice of consumer experience within the group and the forum will take a lead role in disseminating this information to key Government and industry stakeholders and the media.
News focus
Consumer Forum founding member Ella’s Kitchen has been named ‘Food & Drink Brand of the Year’ at the 2010 Grocer Gold Awards, beating competition from the other nominees including Doritos, Walkers, Cadbury’s, Hovis and Kelly’s of Cornwall. The awards recognise excellence, service, commitment and innovation in grocery retailing.
