About us
Who we are...
We are a unique stakeholder group, the only membership organisation that promotes and celebrates excellence in customer relations and the benefits of building businesses around customer requirements.
What we do...
The Consumer Forum has been created to promote the value of consumer-centric businesses via a concerted campaign aimed at customers, the Government, the media and other key influencers.
How you benefit...
Members share best practice of consumer experience within the group and the forum will take a lead role in disseminating this information to key Government and industry stakeholders and the media.
News focus
New research reveals just how powerful good and bad reports of customer service are when it comes to UK consumers choosing where to spend their hard earned cash. A new survey reveals that over 80% of consumers tell their friends, family and associates about their good or bad customer experiences, with three times as many (25.2%) relaying bad experiences, over good (8.4%). With nearly 100% of respondents saying bad customer service would compel them to take their business elsewhere the implications for UK businesses are clear.
