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Chemist Direct launches Stationary Direct!
January 29, 2010
Well it's been an exciting start to the new decade. This time of the year is always a busy period for Chemist Direct, with the usual increase in sales of potions and lotions to treat colds, coughs and viruses.
A happy Waitrose customer gets heard (4)
December 23, 2009
A quick blog-ette to share an example of great customer empowerment that we came across this week.
Lessons in Good Customer service (1)
December 9, 2009
Last week Ella’s Kitchen won the coveted Customer Excellence Award at the 2009 Growing Business Awards. We are humbled and delighted to win - a very public recognition of the focus and exceptional efforts we place in over delivering on our customers’ expectations.
Be savvy and safe when shopping online this Christmas (1)
December 4, 2009
The Met police have been busy. It has just emerged their ‘Police e-Crime Unit’ has identified and shut down more than a thousand scam websites - offering everything from designer goods to jewellery and electronic items - and sending thousands of poor unsuspecting customers counterfeit goods…..
Paul Lindley: Kids are Consumers too!
December 1, 2009
I am very proud that my team and I have built a successful business by putting our consumers at the heart of everything we do. Nothing unusual there – it’s what all good companies should do. Our difference however, is that as well as their parents, our consumers are children. We quite deliberately aim to [...]
Twitter powers a digital dialogue with our world-wide King of Shaves consumer community! (13)
November 4, 2009
Twitter powers a digital dialogue with our consumer community - anyone who shaves, anywhere in the world - for free!
Exciting times for internet retailing, says founder of ChemistDirect.co.uk
October 27, 2009
The eagerly awaited first report from the Government’s Digital Inclusion team, just published, makes interesting reading. These government backed reports seldom offer anything of note.
Why the Consumer Forum?
October 26, 2009
There are a number times I have read reviews on servicing and helping the consumer and invariably it is having a go at business. I know sometimes it is hard to get everything right but on the whole I hope that businesses realise it is in their best interest to ‘love the customer’ and build your business around [...]
From Fashion to Farming – Roger Saul shares his thoughts on great customer service (1)
From Fashion to Farming (Handbags to Muesli?) in one Easy Jump…. Entrepreneur and Founder of Mulberry, Charlton House Hotel and Sharpham Park – Roger Saul starts his ball rolling on customer service…..
A Suit That Fits.com committed to delivering great customer service (1)
October 21, 2009
Being a member of consumer forum is so important to us. The suit design really is in the hands of the A Suit That Fits.com customer. Therefore, their needs are at the heart of our business.
King of Shaves Delighted To Promote The Importance of Customers
October 20, 2009
We live in times of 24/7 digital dialogue, and at King of Shaves, have always taken customer care to the heart of our brand experience. After all, if it says ‘King of Shaves’ on the pack, we have to be Kings (and Queens) of Customer Care too! Looking forward to the launch!
Photobox proud to be part of Consumer Forum (1)
October 16, 2009
At PhotoBox, we’re very proud of how we partner with our customers to innovate and to improve our services. So when we were asked to become a founder member of Consumer Forum it seemed a pretty easy decision to make. Like PhotoBox, the Forum is based on the philosophy that a company’s success (particularly those with [...]
Paul Lindley: Why Ella’s Kitchen helped create the Consumer Forum (3)
October 13, 2009
By joining with like minded, people-spirited, successful businesses who we respect and who respect their customers as individuals, I believe that we will learn, influence and be inspired to improve our customer relationships and those of the other Forum businesses.
