Comments on: Mark Chapman on the difference between trust and loyalty http://www.consumerforum.org.uk/blog/mark-chapman-on-the-difference-between-trust-and-loyalty/ We represent like-minded, innovative and entrepreneurial UK companies that strive for and embody excellence in the levels of customer service that they provide. Mon, 27 Jun 2011 09:32:47 +0000 http://wordpress.org/?v=2.8.5 hourly 1 By: jill chalmers http://www.consumerforum.org.uk/blog/mark-chapman-on-the-difference-between-trust-and-loyalty/comment-page-1/#comment-208 jill chalmers Mon, 21 Feb 2011 10:49:51 +0000 http://www.consumerforum.org.uk/?p=466#comment-208 Hello Mark, I think you should re-visit exactly how your staff are dealing with their customers. To talk about loyalty, then you have just lost me, due to your teams inefficiencies. Check out the email trail from this incident number "Incident: 110209-002173". I asked several times to get the MD aware of it, but your team comtinually refused to give me your details hence this approach. The result of me spending around 8 hours to try and get my order placed with you (perhaps I should bill you for my time,... as time is money), is that i have nothing. Order has been cancelled and a very disapointed group of friends without their photobook. You really MUST look into this experience - it would make a great case study for imporvement within photobox. Look forward to hearing from you. Jill Hello Mark,
I think you should re-visit exactly how your staff are dealing with their customers. To talk about loyalty, then you have just lost me, due to your teams inefficiencies. Check out the email trail from this incident number “Incident: 110209-002173″. I asked several times to get the MD aware of it, but your team comtinually refused to give me your details hence this approach. The result of me spending around 8 hours to try and get my order placed with you (perhaps I should bill you for my time,… as time is money), is that i have nothing. Order has been cancelled and a very disapointed group of friends without their photobook. You really MUST look into this experience – it would make a great case study for imporvement within photobox. Look forward to hearing from you. Jill

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]]> By: Joann fabric coupon http://www.consumerforum.org.uk/blog/mark-chapman-on-the-difference-between-trust-and-loyalty/comment-page-1/#comment-206 Joann fabric coupon Mon, 06 Dec 2010 11:11:33 +0000 http://www.consumerforum.org.uk/?p=466#comment-206 Olimpia Pomfret Olimpia Pomfret

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]]> By: Steve http://www.consumerforum.org.uk/blog/mark-chapman-on-the-difference-between-trust-and-loyalty/comment-page-1/#comment-203 Steve Wed, 28 Jul 2010 11:28:33 +0000 http://www.consumerforum.org.uk/?p=466#comment-203 Photobox, in my repeated & unfortunate experiences, trust that the customer remains apathetic tyo incorrect orders constantly being sent out. To retain loyalty the Customer Services mantra is ... "oh well, have a 25% disocunt ... " Ideally they would fix their process problems and supply 100% accurate goods, in retunr for a 100% Selling Price ...... Photobox, in my repeated & unfortunate experiences, trust that the customer remains apathetic tyo incorrect orders constantly being sent out.
To retain loyalty the Customer Services mantra is … “oh well, have a 25% disocunt … ”
Ideally they would fix their process problems and supply 100% accurate goods, in retunr for a 100% Selling Price ……

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]]> By: berry_pm http://www.consumerforum.org.uk/blog/mark-chapman-on-the-difference-between-trust-and-loyalty/comment-page-1/#comment-160 berry_pm Sat, 24 Apr 2010 18:07:44 +0000 http://www.consumerforum.org.uk/?p=466#comment-160 I'm your newest member with the name Ladislaus S. Kubisztal. I'm happey to be a member of this forum. Thanks for welcoming me. I’m your newest member with the name Ladislaus S. Kubisztal.
I’m happey to be a member of this forum. Thanks for welcoming me.

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]]> By: side_eo http://www.consumerforum.org.uk/blog/mark-chapman-on-the-difference-between-trust-and-loyalty/comment-page-1/#comment-159 side_eo Sat, 24 Apr 2010 18:03:15 +0000 http://www.consumerforum.org.uk/?p=466#comment-159 You can call me Elliott C. Leininger. I'm thankfulto be a new member of this group. Gratitude for welcoming me. You can call me Elliott C. Leininger.
I’m thankfulto be a new member of this group. Gratitude for welcoming me.

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]]> By: physical therapist http://www.consumerforum.org.uk/blog/mark-chapman-on-the-difference-between-trust-and-loyalty/comment-page-1/#comment-153 physical therapist Wed, 14 Apr 2010 13:29:13 +0000 http://www.consumerforum.org.uk/?p=466#comment-153 nice post. thanks. nice post. thanks.

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