Nick Health

Nick Heath is Head of Communications at Make It Cheaper and was part of the team that founded the company in 2007 to answer a call from the UK’s smaller businesses for a genuine money saving service.

Based in Central London, Make It Cheaper is now the number one destination for businesses to get a better deal on their utilities, plus a growing range of business services. Every week over 2,000 organisations put their trust in Make It Cheaper to help them save time and money by searching the market for products such as electricity, gas, insurance and telecoms . These include the business customers of most of the major domestic price comparison sites with whom Make It Cheaper has partnerships(e.g. GoCompare, Moneysupermarket, uSwitch etc) , as well as business membership organisations (e.g. Interflora), charity bodies (e.g. Community Lincs) and trade associations (e.g. The Law Society). Using its expertise and scale in the SME market, Make It Cheaper will act with total impartiality and free-of-charge to save its customers an average of over 30% of typical renewal costs as well as a considerable amount of time that they are then able to spend on running their businesses.

As champions of fair prices and great customer experience, Make It Cheaper goes to great lengths to gauge levels of satisfaction and act on any feedback received. Its Net Promoter Score*, for example, averages 75% and its customer testimonials speak for themselves. The company also campaigns to highlight the common pitfalls encountered by businesses when buying utilities and offer advice about how to get on – and stay on – a better deal. It has invested considerable time and effort in a campaign for a fairer deal for SMEs, particularly when it comes to buying their energy. The campaign kicked-off in 2007 with a roundtable organised by Make It Cheaper in Westminster so that Mark Prisk MP (the then Shadow Business Minister) could grill the Big 6 energy companies face-to-face about why they held small businesses to ransom. Ofgem was at that meeting too, resulting in the Regulator’s two year investigation into ‘rollover contracts’ which involved Make It Cheaper at every stage of the consultation and reached a significant milestone in 2010 with tougher rules for energy suppliers being introduced that are now directly benefitting SMEs.

* Net Promoter Score is calculated by asking customers how likely they are to recommend you on a scale of 0-10 and then subtracting the number of detractors (0-6) from the promoters (9s and 10s).

Awards:

• Growing Business Awards – Young Company of the Year – 2010 finalist
• National Business Awards – SME of the Year – 2010 finalist
• The National Customer Service Awards – B2B Customer Service Team – 2010 finalist
• Cisco Customer Kings – 2010 finalist