Vertex
Philip Michell
Philip Michell is the Consulting Director for Vertex’s Private Sector operation. In this role he is responsible for not only helping Vertex’s existing clients transform the customer experiences they deliver, but also working with organisations that are looking to leverage Vertex’s experience without committing to outsourcing their customer management operations. An engineer and retailer by background and training, before joining Vertex just under four years ago Philip held the role of Head of Business Change at Littlewoods Shop Direct Group and Head of Strategic Development at the Co-operative Group’s Funeralcare business.
Vertex is a leading global Business Process Outsourcer (BPO) and Customer Management Outsourcing business (CMO) with clients in the private and public sectors.
Founded in 1996 it has grown to become one of the largest UK BPO companies (source: Ovum); the number one UK CMO provider (Source: Nelson Hall) and the market leader in Customer Management Services for Utilities in North America.
It provides a range of transformational service solutions to deliver winning outcomes for clients in the areas of:
- BPO & CMO
- IT Applications, Services and Products
- Consulting and Transformation
- Debt Management and Special Servicing
- Decision Sciences
Vertex employs 9,000 people spanning 4 continents and 70 locations, delivering solutions to a wide range of clients 24/7 and supporting 45 million customers internationally.
Annually it processes 28m payment transactions valued at £1.7 billion and handles 20m inbound calls. It prints and despatches 45 million documents and processes 2.7m items of incoming mail each year.
