Consumer Forum

The Consumer Forum today welcomes a new member: Vertex, a leading global Customer Management Outsourcing business with clients in the private and public sectors.

 

Vertex employs circa 9,000 people across four continents and 70 locations, delivering solutions to a wide range of clients and over 45 million customers internationally.

 

The Consumer Forum consists of leading brands brought together by LOVEFiLM chief executive Simon Calver. Launched in October 2009, the Forum is working in partnership with consumers and businesses alike in order to champion the importance of positive consumer experiences, both to individual businesses and the UK economy as a whole.  

 

Consumer Forum members share their own knowledge of great customer service and seek out innovations to spread to the wider business community, with the aim of improving customer experiences throughout the UK. Vertex’s alliance with the Forum; joining their collaborative and thought leading model is wholeheartedly welcomed by all Forum members, presenting an opportunity to widen the scope of their resource pool and sphere of influence.

 

Commenting on the news that Vertex has joined the Forum, Philip Michell – Consulting Director, Vertex Data Science Ltd said: “Like all members of the Forum, Vertex is committed to the pursuit of excellence in customer service.  I look forward to working with members to share our insights – developed and refined through the delivery of services for clients such as The National Trust, Home Delivery Network and bmibaby and to collaborating with them to advance best practice in the industry.”

 

Founder member of Consumer Forum and LOVEFiLM CEO, Simon Claver, added: “We are delighted to welcome Vertex into the Consumer Forum fold. Vertex’s unparalleled experience of helping businesses optimize their operations and performance will significantly help our membership and the support we can give to help businesses develop in a way that benefits consumers at large.

 

The Forum has always been about sharing insights and communicating these with both business and consumer alike. That businesses are coming together to learn from each other represents a really progressive trend that I’m proud to be a part of. This kind of collaboration and innovation will only become more important given the challenges facing our economy over the coming year and beyond.”

-          ENDS       -

Notes to Editors

Consumer Forum

• The Consumer Forum is a unique organisation, being the only membership organisation to represent innovative companies that strive for and embody excellence in the levels of customer service that they provide.
• The Consumer Forum aims to promote value of consumer-centric businesses via a concerted campaign aimed at customers, the Government, the media and other key influencers.
• Interviews with founder members are available on request.
• Search Consumer Forum on Facebook for follow us on twitter @consumerforum
• www.consumerforum.org.uk – website created by Reading Room
• For more information on the Forum please contact Jessie Winston (jessiewinston@luther.co.uk) or Thea O’Hear (theoahear@luther.co.uk) or on 0207 618 9100

The Founder members of the Consumer Forum are:

• LOVEFiLM – The UK’s largest online DVD & games rental service and entertainment website
• Ella’s Kitchen – Healthy and tasty organic foods for children, toddlers and babies
• PhotoBox – UK and Ireland’s number one destination for photo sharing, storing and printing
• A Suit That Fits.com – Suits that are individually hand tailored for you
• Chemist Direct – Online Pharmacist offering everything discounted online
• King of Shaves – Leading UK manufacturer of men’s & women’s shaving & skincare products
• Reading Room – Leading digital communication company

• Sharpham Park – Leading British producer of organic Spelt cereal from farm to fork 

About Vertex

• Vertex is a leading international Business Process Outsourcer (BPO) and Customer Management Outsourcing business (CMO) with clients in the private and public sectors. 
• Founded in 1996 it has grown to become one of the largest UK BPO companies (source: Ovum); the number one UK CMO provider (Source: Nelson Hall) and the market leader in Customer Management Services for Utilities in North America. 
• It provides a range of transformational service solutions to deliver winning outcomes for our clients in the areas of:
• Vertex employs circa 9,000 people who span 3 continents and 70 locations, delivering solutions to a wide range of clients 24/7, supporting 45 million customers internationally.
• Annually it processes 28m payment transactions valued at £1.7 billion and handle 20m inbound calls. It prints and despatches 45 million documents and process 2.7m items of incoming mail each year.

•  
  • BPO & CMO
  • IT Applications, Services and Products
  • Consulting and Transformation
  • Debt Management and Special Servicing
  • Decision Sciences

 

Vertex media enquiries to:

Anna Campopiano 

(t) +44 7827 886991

(e) anna.campopiano@vertex.co.uk