Consumer Forum

The Consumer Forum, a partnership of like-minded companies focused on the consumer experience, is launching on Tuesday 27th October.

 

The Forum is backed by leading high street and online retail brands brought together by LOVEFiLM chief executive Simon Calver. Members will interact directly with the public, working in partnership with consumers and businesses alike in order to champion the importance of positive consumer experiences. Consumer Forum members will also share their own knowledge of great customer service and seek out innovations to spread to the wider business community, with the aim of improving customer experiences throughout the UK.

 

The Consumer Forum will engage directly with the public via its online consumer panel, which will act as a barometer of consumer opinion. Anyone can join the panel, follow the Forum on twitter or post comments on the Forum’s Facebook page. Whether it’s a matter of poor customer service or concern about changes to the VAT rate, the Forum will interact directly with consumers every step of the way.

The Founder members are:

• LOVEFiLM – The UK’s largest online DVD & games rental service and entertainment website
• Ella’s Kitchen – Healthy and tasty organic foods for babies and big little people
• PhotoBox –UK and Europe’s number one online community for photo printing, sharing and personal publishing
• A Suit That Fits.com – Suits that are individually hand tailored for you
• Chemist Direct – Online Pharmacist offering everything discounted online
• King of Shaves – Leading UK manufacturer of men’s & women’s shaving & skincare products
• Reading Room – Leading digital communications agency
• Sharpham Park – the leading British producer of organic Spelt cereal from farm to fork 

 

Simon Calver, Chief Executive of LOVEFiLM, states:

 

“It is vital we ensure that the consumer is treated with respect and equality at all times. That is how we grow and that is how we build reputations. Excellent customer relationships bring considerable value to businesses and the wider UK economy – it is in fact those companies who are fulfilling unique customer needs and using innovative customer relations who are surviving best in the current recession.

 

The Forum’s members were chosen because they have all gone beyond the call of duty to satisfy their customers, whether by creating online communities or developing new products in response to consumer demand. They are all young, innovative companies that have built their success by putting consumers at the heart of their business, which is exactly what we’ll be encouraging the wider business community to do.”

 

The Forum’s new website www.consumerforum.org.uk also launches today.

 

ENDS

 

 

Notes to Editors

• The Consumer Forum is a unique organisation, being the only membership organisation to represent innovative companies that strive for and embody excellence in the levels of customer service that they provide.
• The Consumer Forum aims to promote value of consumer-centric businesses via a concerted campaign aimed at customers, the Government, the media and other key influencers.
• Interviews with founder members are available on request.
• Search Consumer Forum on Facebook for follow us on twitter @consumerforum
• Website created by Reading Room
• For more information please contact Jessie Winston (Jessiewinston@luther.co.uk) or Harriet Crosthwaite (harrietcrosthwaite@luther.co.uk) on 0207 618 9100